Terms & Conditions

Animal welfare

Your animals’ welfare is our number 1 priority. If we deem your animal to be stressed, uncomfortable or otherwise unable we may cease walks early and replace with in house playtime. If we detect any signs of serious welfare issues, we reserve the right to report to the appropriate authorities.

Walking

We will not let your dog off the lead unless we determine it is safe to do so. If they do not have good recall, we will walk them on lead only. If we deem your dogs lead pulling to be excessive we will cease walking until you have properly lead trained them. This is for the safety of ourselves, your dog and the public.

Walks and drop ins will always be provided on a first come first serve basis. If you have the same requirement every month we can make a regular booking. Payment is taken at the end of the month for the next month in full.

Cancellation policy

For regular services you must give 48h notice if you wish to reschedule a walk or drop in, otherwise you will still be charged in full.

If you need to change your days and give more than 48h notice, we will endeavour to reschedule (depending on availability).

Weather

During extreme weather (weather warning issued or above 22c) walks will be replaced with 30 mins drop in visits. If we areunable to drive (snow/ice etc) your visit can be transferred to another day.

Sickness and injury

In the case of sickness or injury, we may replace your walk with a drop in visit. We will do my best not to let your dogs down at the last minute. If we are unable to visit, we will do our best to let you know 24h beforehand. Your visit will be transferable to another day.

Social Media and Marketing

We will post regular updates on social media including pictures and videos of your animals. These will also be used on our website and for marketing purposes. If you’d like to opt out please message Gemma directly. 

Puppies

We are not trainers but have enough knowledge to assist with lead training and basic commands. If you’d like us to do training walks with your puppy, please contact us for a quotation. 

We advocate positive reinforcement and force free training methods. We are not comfortable using any form of aversive or punishment based training (prong collars, E-collars, spray collars, noisemakers etc.). We will politely decline if you ask us to use any aversive equipment or methods with your animal(s). 

Puppies must be fully vaccinated before being walked.

Puppies walking time must be suitable for their age:

  • 1-2 sessions of 5 minutes walking for each month of age.
  • Eg. 5 months = 25 mins max per walk

Puppies should get toilet breaks according to the below:

  • 1 month – every hour
  • 2 months – every 2 hours
  • 3 months – every 3 hours
  • 4 months – every 4 hours
  • Etc.
 

HOUSE/PET SITTING AGREEMENT 

This agreement enables the homeowner and house and or pet sitter to agree terms of what is expected from each party regarding the house/pet sitting assignment. Throughout the document the term ‘Sitter’ refers to either House sitting and or Pet sitting.

THE HOMEOWNER AGREES: 

  • To provide all food and sundry items and equipment for the care of all animals. 
  • To make arrangements for the payment for any services provided by a qualified veterinarian in the treatment and care of the Homeowner’s animals. 
  • To inform the Vet of the dates the House-sitter will be responsible for the pets. 
  • To give full details of all pets requiring care during the assignment. 
  • To provide the Sitter with at least seven day’s notice of any change to the agreed first day of the House-sitting assignment. 
  • To provide premises clean and fit to live in. 
  • To provide the Sitter with a set of keys for the premises. A spare set of keys may be left with a neighbour/local contact if required. 
  • To the use of the house telephone being used in an emergency by the Sitter for care of the animal/s or the Sitter his/herself. 
  • That the Sitter may be granted Internet access and use of cooking facilities and washing machine if needed.
  • To provide the sitter with clean bedding and towels.
  • To provide fridge, freezer and cupboard space sufficient for the sitter to use for the duration of her stay.
  • To inform the Sitter if anyone else is expected to be coming to the property during the client’s absence, i.e. friend, relative, and whether or not they have their own key.

THE SITTER AGREES: 

  • To hold valid public liability insurance which covers any accident or injury to the pet(s) under her care (does not include illness) and any damage to the property caused by the sitter.
  • To give every reasonable effort to ensure the good health, cleanliness, comfort, safety and happiness of the animals covered by this Agreement. 
  • Not to keep any animal on the premises other than the sitters’ own dog (Nelly) unless otherwise agreed with the Homeowner
  • Not to intentionally cause or allow any damage to be caused to the premises. 
  • To regularly clean the premises unless cleaners are provided by the Homeowner and to maintain the premises as clean and tidy as at the start of this agreement. 
  • To ensure that reasonable security measures are used in safeguarding the property and its contents, as instructed by the Homeowner. 
  • Not to leave for more than 4h at a time. 
  • To provide her own food and food for her dog.

BOOKINGS AND CANCELLATIONS 

  • When making a booking, a 50% deposit will be required to be paid to the sitter at the meet and greet to secure the booking. This is non-refundable and is applicable to this booking only, i.e. it is non-transferable to a different booking. The balance must be paid 7 days before the booking start date. 
  • If a booking is cancelled within 7 days of the start date of Pet Sit, the client will be required to pay the full amount of Fees to the Sitter. 
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